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LicenceServer does not free floating licence for hours

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Hello PD folks

 

 

Running PD 16.5 we are currently working with 3 People and 1 Floating licence.

 

When 1 user closes PD then it takes hours until another user can open PD.

The user who closed it  can open it again, so i think the problem is the licence-server not freeing the licence

 

 

Is there a tool/Workaround to free the licence immediatly ?

 

We have no direct access to the backend of PD (and when we open a ticket to the internal Helpdesk then it takes also a lot of time to solve this)

 

 

thanks for help

 

dj


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