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Obsolete Ticket Type

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Hi,

 

Any idea of what we can do for obsolete ticket types other than restricting them via codelist restriction?

 

I have a bunch of ticket types in system which are not needed and would like to remove them for codelist when creating a new ticket.

 

In the BC FT "TICKETS FOR CUSTOMER SUPPORT" => Maintain Document Types activity, I see you can delete only the types that have not been used in a ticket yet (which is fair and makes sense) but, there is no status management for obsolete types other than "recycling" by renaming and re using.

 

Am I missing something here or, is this the way system is designed?

 

Thanks and regards,

Harsh Vardhan Shrotriya


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